Not resolved

We are two-time losers with Gerhards. I left this review on Yelp, and it magically got "filtered" - which means Yelp hides the review, apparently because Yelp does not like to post negative reviews on this business.

Most recent -- we purchased, thru our contractor, a window air conditioner. He picked it up from them and installed it. It didn't work - made clanging sound. He contacted them about returning it. They said no - even tho he was experienced contractor, they had to send out a tech to make sure it was really broken. Upon insistence from my contractor, tech was instructed to bring new unit with him. Meanwhile, I am paying hourly rate for the contractor to meet tech at our home. Tech shows up, agrees unit is broken, and tries to replace with new unit, but that turns out to be broken as well. Tech takes back new defective unit and leaves old unit (not sure why). My contractor again calls Gerhards and asks about third replacement unit - Gerhards responds that they cannot deliver another unit without charging for delivery. Contractor, totally fed up, takes original unit back to store, and gets refund (only good news in this story). Contractor buys A/C unit at Home Depot - installs and works fine.

Old story -- a few years ago we purchased a fridge from them. Despite measurements supposedly matching opening, fridge did not fit. I called Gerhards and they said they had a contractor that worked with them who would make fridge fit for small fee of $150. I said fine, and guy came out. After looking at the opening and the fridge and making some efforts to fit it in, he announced that this would take a day's work to fit into the space, including trimming cabinets, etc. He said charge would be $600 for this work. I said no, and brought in reputable contractor I had worked with in past. He said it was no problem, and in twenty minutes (and no charge) he fit the fridge into the opening. When I called Gerhards to report on the rip-off that their recommended contractor had attempted, they yelled at me for about five minutes about how reputable he was and how offbase I was, before I could even explain that my contractor had been able to fix the problem for free in 20 minutes. When I finally was able to tell them that, they got quiet and said they could not understand how that could happen, but they "would talk to" their contractor.

Had an Experience with Gerhards Appliances?

Write a review


Terms of Service
Post Comment

You May Also Like

DONT EVER BUY FROM PROPERTYROOM.COM Propertyroom "LUCKY FOR US---THEY DEMAND A CREDIT CARD FOR PURCHASES. CALL YOUR CREDIT CARD COMPANY AND DISPUTE THE TRANSACTION. YOU ARE NOT CHARGED AND THEY ARE NOT PAID UNTIL THE COMPLAINT..." Read more Lg Electronics - LG washer WT5070CW Lg Electronics "...I looked to see if there were any recalls on the product but what I found was a lot of disgruntled LG owners with the exact same complaint..." Read more Ge Appliances - GE Front Load Washer Drum Support Spider Broken Ge Appliances "We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and..." Read more Samsung Electronics - Poor Quality Warranty Repair; Bad Customer Service Samsung Electronics "Refrigerator never made crushed ice – only whole cubes with the sides slightly shaved. Was that this was normal and not to worry about it, things would clear up on..." Read more Odd Tattoo Bogota - FRAUD, THIEF and SCAM ARTIST Odd Tattoo Bogota "Fernanda Diaz represents ODD TATTOO Bogota, Colombia and is a thief, a fraud and targets U.S. Citizens as victims of theft via Western Union. Stay away! Fernanda Díaz representa a..." Read more Tj Maxx - Gum in my online order Tj Maxx "I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper...." Read more Paypal - Mislead by an employee during dispute process Paypal "On July 15th, 2017 I made a transaction seperate from eBay for $675.00. This was a private transaction, separate from eBay. When I received the package from the seller I..." Read more Other Company - Beware purchasing a "Cozy Trike" from Other Company "This review is about the people who sell this bike. The bike itself is OK, although badly welded and painted. The problem is, other than placing an order you cannot..." Read more