Gerhards Appliances

They say they can't hear me and they're gonna call me back.I think they'full of crap they sold us a broken dryer, and now they won'come fix it, we had an appointment today to fix it. And now nobody is showing up. And they will not talk to me on the phone, they say they can't hear me.They are lying.Fix this problem now I want my dryer

We were told that our delivery was set for 11am-3pm so I took off work that day. They never showed up so I called after 3pm and they told me they were still coming just arriving late.

I then called again and they told me the same thing. I called a third time to see where my delivery was and they were closed. No one told me that was delivery was not arriving and I had to reschedule. Took a day off of work for no reason.

Then I scheduled my delivery for the next week and when it finally came, it turns out our sales rep told us to order the wrong product even though we gave her all the details. Asked for refund and will not be working with them again.

We had bought a General Electric washer dryer from your Warrington store. When delivered it was damaged and a service representative came and decided it would need major work.

When I went to talk with the sales representative they gave me the run around on giving me an answer on what would happen, they were quite rude. I went to Home Depot and bought a new machine with information on what would happen if we received a damage machine and how quickly we would get a new one, not weeks like your policy. I finally was able to talk to some one in Warrington and they were to process the cancelled order and get back to me the same day, Tuesday on when it would be picked up. I never received a call and when I finally I called the delivery department they said it would be August 19th.

Out machine from Home Depot is to be delivered August 17th. When I would call the Warrington store no one would answer my call.

Your customer service is unacceptable and in trying to help me they made things more difficult. I don’t see why the machine can’t be picked up sooner and I want proof that my order is cancelled and my credit card is debited.

We bought a Dryer from Gerhard's (Jordan was out salesman). It arrived dented and with a large dark/rough area in the back.

The installers took a picture and submitted it. It took Jordan about a week and a half to get me answer of no. I had to call him repeatedly. He didn't call me back.He said that I've had it too long.

I've been trying to exchange it since I got it.

I guess we will file a suit. Ridiculous.

We have been a long time loyal customer of Gerhards in Glenside for all our appliances. We just purchased a new refrigerator and dishwasher this week for Christmas Eve delivery.

The purchase process took less than 30 minutes total. The salesman was friendly and helpful, Delivery occurred as requested first thing. The installers were efficient and helpful.

Will absolutely continue to recommend the local business. Too often people only write a review after a negative experience.

Let me preface this review by saying my experience with Gerhard’s is the absolute worst retail experience I’ve ever encountered. I purchased four new appliances (a stove, dishwasher, refrigerator and vent hood) from Gerhard’s in November 2018.

My wife and I decided to buy from Gerhard’s because we wanted to support a local company. I had never purchased anything from Gerhard’s before and after this experience will likely never again. To begin with, for delivery they gave me a several hour window for delivery which they kept pushing back (because they way overbooked) but told me they would definitely be delivering that day. Then they never showed and never called.

By 9pm I finally figured they wouldn’t be coming that day. The next morning I called to find out when they’d be coming to deliver my appliances and they wanted to push me off until later because they had other deliveries scheduled. When I complained that I should be first, they gave in and said ok they would schedule me first for the day. In the first month, my new Kitchenaid dishwasher failed and the pump had to be replaced.

From the beginning the Samsung fridge never kept the correct temperature. It varied from 42 to 50 degrees Fahrenheit (not a safe temp to store food). My wife and I have a new baby (she just turned one but when we bought the fridge she was about 6 months old). I called Gerhard’s about the faulty appliances and they scheduled their affiliate repair company “Fast Appliance.” They replaced the pump in the dishwasher and the fan in the fridge.

The dishwasher repair worked and we haven’t had a problem with it since then. However, the fridge repair did not work and they came out a few weeks later to replace a sensor. That did not work either. A few weeks later they were out again and informed me there was a Freon leak and that they had to replace the compressor.

After they replaced the compressor the fridge stopped working completely. They then wanted to replace the compressor again. At that point I called Samsung and told them I wanted a replacement fridge. After several calls they did agree to replace it.

However, Gerhard’s refused to do the exchange. I spoke with several people from Gerhards’s and each was incredibly rude and unprofessional - Ashley, a “service manager,” Trish, a “delivery manager,” and TJ Scully, a “customer service manager.” I have to say I’ve never been treated so rudely and poorly by so many service representatives from one company. These people were absolutely no help and displayed no empathy for all the problems I experienced from the products their company sold me. Specifically, Ashley was the rudest of the three.

When I told her how frustrated I was, she asked me to explain. When I explained all the problems with the fridge, the delivery etc. she told me I needed to take a breath, cut me off and then put me on hold without telling me she. This is the absolutely most rudest I’ve ever been treated on the phone by anyone.

Trish was supposed to call me back with an update but never did. When I spoke with TJ he was very condescending and said they were refusing to do the fridge exchange that Samsung had approved but wouldn’t provide me a reason. Then he called me back later and just said that their delivery department was refusing to do the exchange. The Samsung reps said they had never heard of a retailer refusing to do an exchange like that.

After multiple calls with Samsung, I was finally able to get them to give me a full cash refund for the fridge. After over a month without a fridge, I received the refund and purchased an LG fridge from Best Buy. Best Buy was awesome. They delivered on time and communicated very professionally - I received two calls, text messages and emails.

I’ve had the new fridge for about two weeks and it’s working great. Don’t be fooled by Gerhard’s.

Stay away. They are absolutely terrible.

I should have read reviews before buying a $10,000 built in refrigerator from this store in Doylestown. I did all my research online and then went to the store to place the order for the refrigerator I wanted.

I thought by going to the store I would get better service for the install and the panel that was needed to match my cabinets. I was assured by the salesman that service was number one with the store, NOT SO! I paid for the refrigerator, it was delayed for weeks, no calls, no follow up, no refrigerator. Then one day I see a delivery truck pull up on our driveaway, it was our refrigerator.

We rushed to contact the installer Gerhard's recommended, Giovanni. The installer was to set up the panel carpenter in August 2018. It is now July 2019, no panel.

One excuse after another including going to Italy over Christmas by Giovanni, the person who was suppose to get and install the panels. The service from this store is the worse I have ever experienced, stay away!

Would rate sales, install and service at a negative 10 if possible. Washer and dryer caused water and structural damage to my house due to the excessive vibrations of the units.

Units sold were not specified properly or installed properly for the application. Owner of company has refused to accept return of the units in accordance with their return policy on the order.

Company's technician inspected the units and the installation and stated that the company should not sold the units to me. Owner and general manager of company have refused to acknowledge the issue or contact me directly.

I purchased a dishwasher from Gerhards of Ardmore, PA in January of 2018 long with a 5 year service plan. I needed service for a broken shelf in MArch of 2019 and contacted Gerhards who gave me the # of their service vendor.

I called the vendor and was put on hold for 4 hours before I gave up. I called Gerhards from another phone while on hold and told them my problem and they said that they couldn't help me. I also left manager a voicemail and sent an email and neither was answered.

I finally called Kitchen Aide's service department and they set up a service visit and also said that they would cover the cost of the call because of my problem with Gerhards. I will continue to purchase Kitchen Aide products - just not from Gerhards.

Great and easy purchase of my new SpeedQueen washer...the delivery staff were polite, professional, and courteous! Thank you Gerhards!!!

I hope there is negative star I can choose. I went to their Ardmore store.

This store is a liar. I ordered six appliances from them for two address. The first trip delivery guy didn't install anything for me by using ridiculous excuses. They said they can't move anything above knees.

I had to take off a cabinet by myself. Thank god my contractor was there that day. When I placed the order I mentioned I have an extra washer need them to haul away, they said they can do it if the truck has space. The delivery guy said they don't have space.

I said if I give you $20 tips will you have space? They took it IMM. The second trip was even worse. The delivery guy said can't pass the stairs, have to take off the back door of my house.

But they can't do it. I have to find someone do it by myself. And they will come back to install. I said please take the washer and dryer back as I can't use them now and I don't want to pay again for your next visit.

The delivery guy said NO, we are not going to charge you again as today's job is unfinished. That day was really hot and I feel bad to let them move heavy stuff in and out. So I agreed they can leave the washer and dryer in my sunroom. I called a friend who has tools.

He came over and took off the door easily. I called Gerhard IMM try to get them back. But all 8 calls were connected to their voice mail. That was 6:00pm, their store is open until 8:00pm.

I can only ask my friend to put the door back. The next day I called them, guess what? They insisted there has to be additional charge for installation. I said your delivery guy PROMISED it will free!

The office said they are wrong, there has to be charge. Come on, this is cheating! And, they said they will not touch my door, and they can not come until five days later. So, I have to get someone come over on the day they are coming, take off the door, wait for them, then put back the door after they leave.

This is ridiculous! I said then I have to return because I can’t meet your requirement. They said then we will charge stocking fee. Unbelievable!

Now I have the washer and dryer sitting in my sunroom and mountain of cloth waiting to be washed. I seriously don’t understand how can such as a store survive the business. They are rude and liar.

Can’t imagine if any of six appliances goes wrong, what a terrifying experience is waiting for me! Stay away from them!