Gerhards Appliances - Good luck if you buy from these people
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New ReviewerThis, hands down, has been the WORST customer service we have ever experienced in an era of horrible customer service. The worst part is, they don't even seem to care and might even become down right belligerent with you when you demand good service.
After months of trying to get a freezer door handle installed properly on our newly purchased fridge (it EVENTUALLY got installed but not without much fighting and posting) our ice maker stopped working. We have had no less than 4 service appointments, still doesn't work. Service times blown out of the water by as much as 5 hours. Still not working.
I've spent hours on hold trying to talk with their "customer service" liaison.
I would go back in time to never have bought from these people. BEWARE!
Location: Philadelphia, Pennsylvania
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