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I went into Gerhards Glenside in the Keswick Village and was greeted by a young women who was very easy to talk to and made me feel comfortable immediately. I had done my research online ahead of time about what dishwasher I wanted buy but going into the showroom...
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5.0
I liked
  • Great sales women great prices friendly
#802997
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I purchased a Whirlpool Cabrio washer 3 years ago. I also purchased a 5 year extended warranty through Gerhards. My washer is now broken and has been for 3 weeks. After waiting for a week and a half for the part to come in, the service man left saying it was fixed. ...
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I didn't like
  • Customer service
  • Do not stand behind warranty
  • Lack of response from service department
#791068
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I recently purchased three appliances from Gerhards Appliances in Glenside. Although the delivery men were careful & conscientious, three floor tiles were broken when they removed our old range. I was told to speak with Dawn in Service to ask about getting the damage...
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Anonymous
Anonymous

I had the same experience with Gerhards. Exactly. No return calls, rudeness, awful treatment of the customer. It would be easy for them to be polite but they seem to go out of...

I didn't like
  • Lack of response from service department
#777935
Reply to reviews
Great experience. we had our refrigerator die on us two days before New Year's Eve. We have an unusual size opening, 2 inches shorter than the standard large height. That had a model in stock that they delivered same day and that fit... The big boxes either didn't have...
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4.2
#764824
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Purchased a microwave from Gerhards two years ago. The Magnatron when out out recently. Called Gerhards they sent a tech out and he told us it would cost 450.00 to repair and it would be better to buy a new microwave. So I called the manufacture and they told me it was...
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Anonymous
Anonymous

How is Gerhard's responsible for you not calling the proper place for repair? You called them for service and they gave you an estimate for repair. Very simple. It's not th...

#750872
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I PURCHAED A FOUR PACKAGE UNIT ONE YEAR AGO AND HAVE BEEN HAVING PROBLEMS WITH MY REFRIGERATOR UNIT SINCE DELIVERY. TO BEGIN WITH, I WAS SOLD AN UNIT THAT WAS NOT SHOWN TO ME ON THE SHOW FLOOR AND WAS THEN MADE TO PAY AN ADDITIONAL $200 FOR THE UNIT THAT WAS INITIALLY...
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Anonymous
Anonymous

I did the same and have had nothing but problems with Gerhards. I'll never go back there.

#748485
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Absolutely awful. Purchased a washer and dryer, over a 1000 dollar purchase, took a day off for delivery---NOTHING. I called and they told me I was scheduled for delivery in two weeks, that the dryer was not even in stock which is the exact OPPOSITE of what they told...
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Anonymous
Anonymous

Wish i had read this review first. Same situation of non-delivery entire day waited into evening. Tempted to cancel purchase. Is serve as bad as sales?

#726282
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Bought an expensive range and hood. Delivery was scheduled and they never showed. Rescheduled but never told me. It was just a random day that i never agreed to. Installed the hood using wrong screws in the hood, dented 2 sets of filter covers and cracked my cabinet...
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#725005
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I had an absolutely terrible experience with this company. I had purchased a range and overhead microwave. Paid to have them both installed. They have an outside contractor install thier microwaves because they are so incompatent. They charged me $150 to install. The...
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#697005
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We purchased several appliances - stove, refrigerator, oven, dishwasher, wine cooler. Spent lots of money on "high end" appliances. More problems than you can imagine. Problems with delivery and installation. Stayed home from work for repair work only to learn 30...
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Anonymous
Anonymous

Amen!!!!!!!!11

Anonymous
Anonymous

I'm reading your comment but don't think it's fair. Mechanical Problems with your appliances "in the first few years" has nothing to do with the seller. I know it's frustratin...

1.0
I didn't like
  • Customer service
#694368
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