Anonymous
map-marker Brandywine, Maryland

GERHARD APPLIANCES- POOR CUSTOMER SERVICE- POOR PROBLEM SOLVING- OVER 1 YEAR AND STILL NO SOLUTION-UGH! -

I PURCHAED A FOUR PACKAGE UNIT ONE YEAR AGO AND HAVE BEEN HAVING PROBLEMS WITH MY REFRIGERATOR UNIT SINCE DELIVERY. TO BEGIN WITH, I WAS SOLD AN UNIT THAT WAS NOT SHOWN TO ME ON THE SHOW FLOOR AND WAS THEN MADE TO PAY AN ADDITIONAL $200 FOR THE UNIT THAT WAS INITIALLY SHOWN TO ME S PART OF THE PACKAGE. RIPPED OFF!!!! THE UNIT ARRIVED WITH DAMAGES ON DELIVERY AND GERHARD OWNERS FAILED TO PROVIDE SERVICE TO STAND BEHIND OR SOLVE THE ISSUE. I HAVE HAD A TOTAL OF 8 SERVICES CALLS AND STILL NO RELIEF FROM AN MLFUNCTIONED UNIT. I ENCOURAGE YOU TO DONOT BUY FROM THIS COMPANY!
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Reason of review:
Bad quality
1 comment
Guest

I did the same and have had nothing but problems with Gerhards. I'll never go back there.

Anonymous
map-marker Malvern, Pennsylvania

Gerhard's - Every part of the experience post purchase has been awful

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We purchased several appliances - stove, refrigerator, oven, dishwasher, wine cooler. Spent lots of money on "high end" appliances. More problems than you can imagine. Problems with delivery and installation. Stayed home from work for repair work only to learn 30 minutes after scheduled window (9 to 12) that repair man wasn't going to show up and only after we called - why didn't they call when the repairman didn't show up for work? Problems with the appliances that you wouldn't expect within the first few years - refrigerator loosing coolant, Bosch, Electrolux, Jenn-Air, Summit. While Gerhard's may not be directly responsible for those problems, getting their assistance was another awful experience. It's like they don't understand that happy customers come back. Gerhard's looses interest after purchase. Consistently rude customer service. Missed appointments. High repair bills. I will NEVER use or recommend them for any future purchases. It's amazing they are still in business.
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Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Price reduction

2 comments
Guest

Amen!!!!!!!!11

Guest

I'm reading your comment but don't think it's fair. Mechanical Problems with your appliances "in the first few years" has nothing to do with the seller.

I know it's frustrating especially after spending thousands but it's the price we pay of having everything made in China, Korea and Mexico. Quality is just not there anymore.

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Anonymous
map-marker Fort Washington, Pennsylvania

Awful

Absolutely awful. Purchased a washer and dryer, over a 1000 dollar purchase, took a day off for delivery---NOTHING.

I called and they told me I was scheduled for delivery in two weeks, that the dryer was not even in stock which is the exact OPPOSITE of what they told me when I handed the money over for purchase. The woman on the phone kept getting defensive, saying "I am very sorry, " over and over, but had not plan to get me my delivery any sooner than in two weeks.

A family-run business that USED to have a great reputation , now seems seedy and dishonest. Avoid this place if you can.

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Reason of review:
Problem with delivery
1 comment
Guest

Wish i had read this review first. Same situation of non-delivery entire day waited into evening.

Tempted to cancel purchase. Is serve as bad as sales?

Anonymous
map-marker Pottstown, Pennsylvania

Gerhards Appliances - Range Hood Review from Pottstown, Pennsylvania

Bought an expensive range and hood. Delivery was scheduled and they never showed.

Rescheduled but never told me. It was just a random day that i never agreed to. Installed the hood using wrong screws in the hood, dented 2 sets of filter covers and cracked my cabinet overtightening the wrong screw. No communication from installers to service dept.

They were going to call to send out another installer to fix but again just chose a random day and didnt tell me. Hood isnt working or installed after a month. Nobody at the store really seems all that interested. No follow up unless I call.

Then i just get passed to a voicemail . Calling my lawyer and reporting to bbb.

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Reason of review:
Order processing issue
Anonymous
map-marker Owings Mills, Maryland

Gerhards Appliances - Microwave Review from Owings Mills, Maryland

I had an absolutely terrible experience with this company. I had purchased a range and overhead microwave. Paid to have them both installed. They have an outside contractor install thier microwaves because they are so incompatent. They charged me $150 to install. The other delivery guys came to the house at 4pm when they said they were coming between 8am and 12pm. The delivery guys said they could not install because the microwave had to be taken out to do so. We had called the store the next day and the salesman told us they would send them out again to install the following day. No show no call we had to call them for them to tell us oh no one was scheduled to come out. 6 days go by with my new stove just sitting in the kitchen. So today i had come home from work early and installed myself to find out that only 2 bolts and a plug hold the microwave in. They charged me 150 to install a total of 3 minutes work seriously. What a rip off. Do not use this company for any kind of install work. They have kids delivering that only know how to plug in a cord.
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Reason of review:
Pricing issue
Anonymous
map-marker Avondale, Pennsylvania

Gerhards Appliances Installation Review

Install promised between 3-7 September 11. Called at 7:00 p saying he would be there at 9:00 p or at 7:00 next morning first stop Called at 8:30 am saying he was in Northeast Philly which us 2 hours from us. Still waiting! Ruined 2 days of vacation waiting. Waiting fie hus next call to cancel the order!
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Reason of review:
Poor customer service
Anonymous
map-marker Glenside, Pennsylvania

Gerhard's Gave Me a Great Deal

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After going the run around with about three other appliance stores to find the right washer I finally decided to give Gerhard's a try. I wasn't sure what to expect since I had not shopped there before but unlike the other big box stores I was greeted as soon as I walked in and had an amazing experience from there on out. The other stores I had been to were very high priced considering I had a budget and absolutely did not want to make any exceptions to go over what I had originally planned on. Gerhard's was able to give me a great deal on a Whirlpool washer along with rebates and I ended up spending $250 under budget!
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Reason of review:
Good customer service
Anonymous
map-marker Philadelphia, Pennsylvania

Damage during the install and poor customer service

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Their customer service is awful! Go some place else to purchase your appliances. My wife and I purchased a Speed Queen washer and dryer. During the install damage was done to our house by their delivery team. We contact Dawn and she said she would coordinate with their contractor. First time he no showed, second time he called asking to reschedule and the third time he no showed again. I tried to contact Dawn but she is not responding about resolving this repair. Additionally, the water pan for the washer is not the right size and they did not change out the gas hose during install (this is required by code). I have contacted the Doylestown and Glenside location even was directed to Mr. Gerhard's voice mail with no call back or attempt to resolve these issues.
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Reason of review:
Poor customer service
Anonymous
map-marker Glenside, Pennsylvania

Custormer service

They flat out SUCK..........not even going to TRY and sound ok......T.J.Scully......I think thats a fake name ..every one uses it when things go wrong......AAAAAA...let me get a hold of T.J....hes busy now ,how about he calls you back......LOL...sure ....too many other appliances places to give my money to...so here goes ..your delivery will be Friday...get a call friday morning..your on the list ,fridge will be there some time TODAY...12hr window.....6:00 \pm comes .I call and they tell me everthing got backed up......SO sorry....first thing Monday.get the call yep your on the list.will be there between 4:00 pm and 8:00 pm.ok its now 7:30.no fridge.so i call and they tell me its on BACKORDER.....WTF...all my food has went bad....{can only do so much with ice}
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Reason of review:
Problem with delivery
Birt Qiz
map-marker Glenside, Pennsylvania

Gerhard's Appliances saved my kitchen remodel

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My wife and I were just about finished remodeling our kitchen. All the appliances were set to be delivered by Thursday night and we couldn't have been more excited. We have waited and saved up the money for over 5 years (we had three college tuitions to pay back) and finally were able to start the project. We also wanted to have the project finished by Saturday, in time for a family gathering we were hosting to show off our new kitchen. The night that the appliances were scheduled to be delivered (Thursday) we received a call that there was a mishap and they wouldn't be able to be delivered until Monday. With this not being the first issue we had with the company, this was the last straw. After quickly calling some of my friends, we were told to check out Gerhard's because an old friend of mine had a great experience with them when he needed last minute appliances. So, we went into the store and to our excitement, our appliances were delivered right on time early saturday morning. We were so relieved that Gerhard's was able to save our kitchen remodel!
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Reason of review:
Good customer service
Anonymous
map-marker Philadelphia, Pennsylvania

Gerhards Appliances - Kitchen Appliances Review from Philadelphia, Pennsylvania

purchase four appliances for kitchen s for a delivery date three appliances were delivered didn't know where it was made another date for delivery for 4th never showed up made a second attempt for delivery never showed up finally told them I'll pick up four appliance myself at the store,ask for delivery charges to be cancel and no response,very bad customer service
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Reason of review:
Problem with delivery
1 comment
Guest

I had similar experience...The gals at the warehouse scheduling deliveries are rude, non-responsive...waited a day and a half for delivery, then when they showed up it was severely damaged.

This was our second bad delivery experience in a row. Sales is one thind , making the customer suffferan inconvenient delivery experience ruins the show!

Anonymous
map-marker West Babylon, New York

Gerhards Appliance is very reliable

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I just purchased a whole kitchens worth of appliances from Gerhards. I accepted delivery and had my contractor do the full installation.

After install I noticed the dishwasher door would not open properly. I called Gerhards and spoke to their customer service team. They sent out one of their techs the very next day. He noticed the hinge had popped out of the bracket.

He fixed it on the spot. The customer service was amazing. To be honest my contractor probably pulled the door off the hinge but Gerhards didn't even question it. Its nice to make a purchase for such a large sum of money and have a reliable store behind the purchase.

The fact that they do their own service is why i will always buy here and no where else! Job well done.

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Pros:
  • Great customer service
Reason of review:
Good customer service
Chantale Eji

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Verified Reviewer
| map-marker Glenside, Pennsylvania

Gerhard's Appliances - Family business you can trust!

As a Glenside native, Gerhard's has always been my go to for all of our appliances! They have been a local landmark since I was a kid. They always have great deals and will work with you to get the right product and price! I highly recommend them and always have a great experience purchasing from here. The best part is that they service everything they sell! My parents always got their appliances and TVs from here and now my wife and I have been doing the same. We recently just bought a new mattress from them this year.. They have the best prices out there and we even got a $100 off coupon and free delivery thanks to the promotion that was going on!
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Reason of review:
Good quality
Anonymous
map-marker Ardmore, Pennsylvania

Did not honor the price of the appliance

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Purchased several high end appliances for the kitchen including 2 Miele dishwashers and a Kitchen Aid ice maker 2 months ago. Quoted one price on the phone for the ice maker which was charged to my credit card and then started to receive invoices after it was installed claiming I did not pay the tax on the ice maker.

I had specifically asked the sales person Lee on the phone that the amount to be charged to my credit card was the amount in full. This was my second and last experience with Gerhard's. In 2013, we were in the market for a new washer and dryer and were interested in LG products. Our old washing machine stopped working and we needed the appliances quickly.

They promised they were in stock but when we called to confirm delivery, they were no longer available in the warehouse and we obtained the LG washer/dryer from Sears at a better price and with immediate delivery.

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Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Accept payment that has been paid as payment in full

Anonymous
map-marker Philadelphia, Pennsylvania

Gerhards Appliances - Washer And Dryer Review from Philadelphia, Pennsylvania

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I purchased a washer and dryer Mar 2014 I've only used it 3x not what I ordered smh 1300 of steel that's just sitting in my closet floors are messed up Customer Service sucks I was suppose to get a refund for difference in product and price it's Jan 2015 I still can't wash a load of clothes and where is my Refund Philip on Grant Ave has been giving me the run around I just want my money I've been going to the laundry since I've purchased products
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Reason of review:
Damaged or defective
1 comment
Guest

We apologize for any inconvenience, please call in and we would be happy to assist you in getting the situation corrected.