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for the last year gearhard's service has been at my home 9 timers & i pair them $487.19 to repair my samsung dishwasher & its still not fixed i spoke to Richard Jones & TJScully who rudley told me its 5 years old so i told him lets just talk about the last year that...
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#1045427
We purchased a full suite of Kitchen-aid appliances from Gerhards. The day before delivery we had finished a brand new hardwood floor install to the entire kitchen. The delivery guys turned up and I asked them to use the plywood sheet the flooring contractor had left...
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1.8
I didn't like
  • There customer service and delivery people are horrendous
#986699
Gerhard's have been coming to my house to repair my Samsung washing machine for over 3 months now. Even the head tech has come out to repair my washer and it is still not fixed. Gerhard's should have replaced my washing machine but the technician hasn't put in the...
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Gerhards Appliances - Bad services

Gerhards Appliances
#1097769
This place needs to be shut down I repeat do not buy from them horrible service and very very rude. There products only last up til 5 years and they are ver nasty about repairing them I will be writing a letter to the company and would be letting people no not to buy from them
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Gerhards Appliances - Gerhard's Appliance Doylestown Barn Plaza

Gerhards Appliances
#1090467
We are reminding our kitchen and went to the Barn Plaza location at 7 pm. There were 3 employees sitting at back of store and no one approached us as we walked around the store, even though they saw us there. Will take our business elsewhere.
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Gerhards Appliances Refrigerator Repair Review

Gerhards Appliances
#981369
1.0
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My elderly parents brought a refrigerator from Gerhards with the service contract. The frig broke last week and were told the soonest appointment for maintenance was today, a week later. My elderly parents rearranged their doctors appointments to wait for the maintenance man all day who never showed or called. My opinion of them is that they don't care about their customers after the sale.
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Customer service

Gerhards Appliances Installation Review

Gerhards Appliances
#698444
Install promised between 3-7 September 11. Called at 7:00 p saying he would be there at 9:00 p or at 7:00 next morning first stop Called at 8:30 am saying he was in Northeast Philly which us 2 hours from us. Still waiting! Ruined 2 days of vacation waiting. Waiting fie hus next call to cancel the order!
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I bought a Bosch dishwasher and unfortunately the dishwasher was broken upon installation. Of course, this is not Gerhard's fault, however, you would think that they would help rectify the situation. It has been over a week now and I call them every day to schedule a...
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Told me that "everything in life is not perfect" They dug up my driveway when they tried to back in. They told me after I wanted an incident report submitted that it would be done. I then said NO stop and call it in. They spoke a language I didn't know so I have no...
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I didn't like
  • Lack of response from service department
  • Delivety dept
  • Customer service
#868832
I recently purchased a gas wall oven and cooktop. The oven arrived and looks used. The cooktop, I was told was in the NE last Tuesday. I go Sat. To pick it up and guess what? No cooktop. I had contractors scheduled to do install on Monday. Of course the employees...
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I had a wonderful experience with Gerhards appliances. I purchased a stove from the Glenside location at a reasonable price compared to other appliance stores. The staff was so friendly and helpful. I will definately be returning to the store whenever I need an...
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Anonymous
Anonymous

you should like you work for them

5.0
I liked
  • Great customer service
  • Variety of appliances
#833316
I purchased over 10 thousand dollars in Viking equipment from this dump. The microwave caught on fire its very first use. The two ovens never worked properly. They sent out a technician and we were told everything was fine. This happened after a battle with the...
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I went into Gerhards Glenside in the Keswick Village and was greeted by a young women who was very easy to talk to and made me feel comfortable immediately. I had done my research online ahead of time about what dishwasher I wanted buy but going into the showroom...
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5.0
I liked
  • Great sales women great prices friendly
#802997
I purchased a Whirlpool Cabrio washer 3 years ago. I also purchased a 5 year extended warranty through Gerhards. My washer is now broken and has been for 3 weeks. After waiting for a week and a half for the part to come in, the service man left saying it was fixed. ...
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I didn't like
  • Customer service
  • Lack of response from service department
  • Do not stand behind warranty
#791068